At Andilora, we are proud to serve customers across United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite vases finds.
1. General Shipping Information
We currently ship throughout United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free Shipping — We offer free shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Here is what to expect once your order has been processed:
- Processing Time: 1-2 business days (Monday to Friday)
- Transit Time: 3–10 working days (Monday to Friday)
- Total Delivery Time: 4–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (UTC+01:00)
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australia-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at support@andilora.com. We will work with the carrier to investigate the issue and find a solution as quickly as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.
9. Contact Information
Store Name: Andilora
Company Name: Klikzen Limited
Company Number: 78389155
Business Address: RM 701, Unit 127, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Warehouse Address: 21 Sandhall Drive, Halifax, HX2 0DL, United Kingdom
Phone: +447882513544
Email: support@andilora.com
Contact Form : Open contact form
Customer Service Hours:
Monday to Friday | 9:00 AM – 5:00 PM (UTC+01:00)
Weekends | 11:00 AM – 4:00 PM (UTC+01:00)
We aim to respond to your inquiries within 24 hours.